Frequently Asked Questions

Everything you need to know about shopping with Bench.

What are your standard shipping times?

Standard shipping typically takes 3-5 business days within the continental US. Express shipping options are available at checkout for faster delivery.

How can I return or exchange an item?

We offer a 30-day return policy for all unworn items with original tags attached. Simply visit our online returns portal to generate a prepaid shipping label.

How do I know which size to order?

Each product page features a detailed 'Size Guide' button. We recommend measuring a similar garment you own to compare against our specific product dimensions.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, Amex), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.

Are Bench products sustainably made?

We are committed to ethical fashion. Many of our core collections use organic cotton and recycled polyester to reduce our environmental footprint.

Can I track my order once it has shipped?

Yes, once your order leaves our warehouse, you will receive an email confirmation containing a tracking number and a link to monitor your delivery status.